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FAQ

Placing an Order 

When an order has been placed an email confirmation will be sent to the email address provided in the order.
  
Once a tracking number is issued an email will be sent stating the order is still "processing". The pre-shipment status means we are still working on your order. 

When the order is out for delivery an email will be sent.

Lastly, an email will be sent when the order has been delivered. 

Please check the tracking number for an update on the order.

*NOTE: Keep in mind there are 15-20 Business days for processing. For Customized orders allow an extra 7 Business days. Love of My Life Chain orders allow an additional 14 Business days. Refer to our Shipping Policies

Handmade or Pre-assembled Jewelry

All of our pieces are handmade and not pre-assembled. Our artists work on each piece with detail and care. Please allow 15-20 Business days for us to work on your order. Customized orders an extra 7 Business days. 

Customized Orders 

All customized order requests would need to follow instructions according to the item description. For example: a specific number of charms, requesting charms that are available, uploading a photo, etc.

If the customized order is not correct, a refund will be issued immediately. You are welcome to re-submit your order. 

Since our pieces are handmade customized orders will take more time to create. Please allow an extra 7 Business days for processing. For The Love of My Life Chain, allow an extra 14 Business days. 

Jewelry Tutorials 

The Peak Lock Hoops 

 

How do I order Wholesale

Please contact info@shopdalmata.com to discuss minimums and pricing. We are currently taking wholesale orders.

Any other Questions

Shipping Questions click here: SHIPPING 
Return/Exchange Questions click here: RETURN POLICY 


Please allow up to 2 Business days for an email response from our Customer Support Team.

Include Full Name, Order Number (if applicable), and your question(s). CONTACT US