What should I expect when I place an order?
When an order has been placed an email confirmation will be sent to the email address provided in the order. Orders will be shipped within 24-48 hours excluding weekends and holidays.
We CAN NOT Cancel or Change the item(s) or name/address on the order once the order has been placed. Please choose carefully and review order before purchasing.
Please select Package Protection at checkout to protect your order. If the package is delayed, lost, stolen, damaged, item(s) missing, Route Package Protection will assist. DALMATA will not be responsible for a replacement or refund if Package Protection is not purchased.
Once a tracking number is issued an email will be sent.
Please check the tracking number for an update on the order.
Lastly, an email will be sent when the order has been delivered.
Our artists work on each piece with detail and care. Customized orders an extra 10 Business days. Photo Custom orders is an extra 14 Business days. This method helps us keep our practice sustainable as we do not overproduce for the sake of making quick money. If you are working with a deadline, please feel free to email us.
What should I expect when I order a customized item?
All customized order requests would need to follow instructions according to the item description. For example: a specific number of charms, requesting charms that are available, uploading a photo, etc.
If the customized order is not correct, please inform us right away at firstname.lastname@example.org.
For The Love of My Life Chain, The Thick Love of My Life Chain, Keeping Us Close Chain, please allow an extra 14 Business days.
What should I expect when I order a pre order item(s)?
When ordering a pre order item, if you order any other items in addition to the pre order item, those items will ship when the pre order item is ready to ship. If you want the items that are not a pre order before the pre order item is ready to ship, either place two separate orders or contact us after your order is placed letting us know you'd like the items that are ready to ship now and we will send you an invoice to pay for additional shipping.
What do I do when my jewelry tarnishes or is dirty?
We sell polishing clothes for cleaning your jewelry. Typically .925 Sterling Silver will begin to oxidize over time especially if exposed to wetness of any kind, when this happens you can simply clean it off with a polishing cloth or use a liquid jewelry cleaner. As for Stainless Steel, it will not tarnish but it can get dirty so we recommend the polishing cloth for cleaning that as well. Here is a link to our polishing cloth: Polishing Cloth Please see our CARE TIPS Page for more information!
I am a stylist and I would like to pull some pieces, who do I email?
Please email email@example.com and firstname.lastname@example.org.
How do I order Wholesale?
Please contact email@example.com to discuss minimums and pricing. We are currently taking wholesale orders.
Do you ship internationally?
Though this depends on your location, we ship almost anywhere. If our web check out is not integrated with your geographical location, please email us directly.
Where do you source your materials?
We work directly with our suppliers that are all over the world, mainly China, Italy and USA. We ensure all materials are ethically made and sourced. We prioritize a strong relationship with all our suppliers that consists of transparency and integrity. We mainly use 314L Stainless Steel and .925 Sterling Silver. We will always state the materials used in the description of each item.
How did you get so many celebrities to wear your pieces?
I speak more about this on our TikTok (@missdalmata) but generally they will either place an order with us, inquire about being sent pieces in exchange for posting and tagging or their stylist will pull pieces from us.
The Peak Lock Hoops
The Drippy Heart Clasp
Any other Questions
Please allow up to 2 Business days for an email response from our Customer Support Team.
Include Full Name, Order Number (if applicable), and your question(s). CONTACT US