25% OFF SITE-WIDE ON ORDERS $50+

RETURN POLICY

RETURNS

NO REFUNDS. We will do an exchange for the same price value within 30 days of delivery. If the item(s) is not sent back to us within 30 days we will cancel the return process.

Our Customer Support Team will issue a return shipping label. This label must be used to return items. If label is not used, Dalmata is not responsible for return items.

We do not accept returns/exchanges with Personalized items. This includes: Customized Requests and Engraved Items. 

We do not accept returns/exchanges at this time for International orders.

We do not accept returns/exchanges for the At Home Piercing Kit .

EXCHANGES 

If you are not satisfied with your item(s) and would like a different item(s) please inquire on our "Contact Us" page and we will resolve that for you. We accept exchanges only within 30 days of delivery. Exchanges are a one time offer for non personalized items.

The new item(s) would need to be the same price value of the original item(s). 

We will email a return shipping label to return the item(s). You must return it to us in the original condition. Please keep proof of purchase. 

Once we receive the return item(s) and inspect it, the Customer Support Team will contact you in regards to the next step. If the item(s) is in good condition we will send the new item(s). 

BROKEN ITEM/REPAIR

If for some reason, your jewelry arrives broken or needs to be repaired please contact us within 90 days of delivery. If 90 days have past we are not responsible for the broken item(s). 

In addition, please inquire on our "Contact Us" page with the order number and a clear photo of the broken item.We will review the photo and our Customer Support Team will respond in 24 - 48 hours. Broken Items are replaced one time.  

If the customer does not have the broken item and can not provide a photo, we are not responsible to replace the item.

MISSING ITEM

If an item(s) is missing from your order please inquire on our "Contact Us" page within 7 days of delivery. If it is past 7 days we are not responsible for the item(s). Missing Item(s) are only replaced one time. 

TARNISHED ITEM

Please refer to our FAQs page on "How do you care for your Jewelry" before reporting your item tarnished. We have listed suggestions on how to avoid damage to your jewelry. 

If your DALMATA jewelry does come in contact with water or chemicals, we are not liable to replace the piece.

If you have a tarnished item, inquire on our "Contact Us" page within 90 days of delivery. Please include order number with a photo of the tarnished item. 

We will review the photo and our Customer Support Team will respond in 24 - 48 hours. If we decide to replace the tarnished item this will be a one time offer.  

 

NOTE: We deal with every order inquiry on a case-by-case basis. The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen.

If you have any questions please Contact Us.