RETURN POLICY

RETURNS

NO REFUNDS. We will offer an exchange for the same price value within 30 days of delivery. If the item(s) is not sent back to us within 30 days we will cancel the return process or issue a charge for the items(s).

Our Customer Support Team will issue a return shipping label. This label must be used to return items. If label is not used, Dalmata is not responsible for return items.

We do not accept returns/exchanges with Personalized items. This includes: Customized Requests, Custom Charms, Engraving, and Photo items. 

We do not accept returns/exchanges for International orders.

BROKEN JEWELRY

If for some reason your jewelry breaks, we offer complimentary repairs for up to one year from the purchase date. Not including International orders. Tarnished items not included. 

All shipping costs to our studio and the repaired item(s) sent back is covered by the customer. Our Customer Support Team will email an invoice for the shipping fees. 

We will email a return shipping label to return the item(s).  

Once we receive the broken item(s), please allow 10-15 Business Days for processing. 

Please inquire on our "Contact Us" page. Once our Customer Support Team responds please submit a photo of the broken item(s). 

EXCHANGES

If you are not satisfied with your item(s) and would like a different item(s) please inquire on our "Contact Us" page and we will resolve that for you. We accept exchanges only within 30 days of delivery. Exchanges are a one time offer for non personalized items. The customer will be responsible for the new item shipping fee. 

The new item(s) would need to be the same price value of the original item(s). 

We will email a return shipping label to return the item(s). You must return the item to us in the original condition. Please keep proof of purchase. 

Once we receive the return item(s) and inspect it, the Customer Support Team will contact you in regards to the next step. If the item(s) is in good condition we will send the new item(s). 

*Please allow 5-10 Business Days for Processing for the new item. 

DAMAGED/DELAYED/LOST 

We are now offering Route Package Protection to customers. This option is available at checkout. 

An email notification will be sent to the customer of the Package Protection. If the customer needs to file a claim please respond to the email notification. 

Customers that do not purchase the Route Package Protection and the item(s) is lost, missing item(s), or mail carrier delayed, DALMATA is not responsible to replace the item(s). 

TARNISHED ITEM

Sterling silver is made up of 92.5 percent silver and 7.5 percent of other metals. Some of those other metals can cause sterling silver to tarnish over time when they interact with moisture that's in the air. Fortunately, there are a variety of things you can do to limit the amount of tarnishing that will take place when you wear sterling silver jewelry. 

Please refer to our "Care Tips" page before reporting your item tarnished. We have listed suggestions on how to avoid damage to your jewelry. 

If your DALMATA jewelry does come in contact with water or chemicals, we are not liable to replace the piece.

If you have a tarnished item, inquire on our "Contact Us" page within 90 days of delivery. Please include order number with a photo of the tarnished item. 

We will review the photo and our Customer Support Team will respond up to 2 Business days. If we decide to replace the tarnished item this will be a one time offer. The customer will be responsible for the new item shipping fee. 

*Please allow 5-10 Business Days for Processing for the new item.

 

NOTE: We deal with every order inquiry on a case-by-case basis. The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen.

If you have any questions please Contact Us.