COVID-19 SHIPPING UPDATE
We are still shipping and making your orders!
If you have any other questions or concerns related to Covid-19, this section is for you.
Are you still shipping orders?
Yes! We offer these services: USPS and for International - DHL. That being said, there have been some delays with the shipping services mentioned so bare that in mind when ordering that it may take longer than usual.
What precautions are being taken to make sure your team is safe?
Every team member who can stay home like our customer service team, is home. We have a small studio with a very small team who assembles your jewelry. Each member of the DALMATA team is practicing the utmost vigilance as they prepare each order as well as practicing all the recommended precautions from the CDC and Department of Health.
If you have any other questions or concerns, we are here to aid them. Please CONTACT US.
We are all in uncharted territory and we appreciate the patience you've extended to us during this time. Thank you for supporting our small business.
For US orders please allow 5-10 Business days to process your order, depending on the volume of orders at that time. For custom orders it is an additional 10 Business days. For the Love of My Life Chain, Keeping Us Close Chain orders it is an additional 14 Business days.
USPS Express 1-5 Business days for delivery.
USPS Priority Shipping 1-3 Business days for delivery. USPS Priority Express 1-2 Business Days.
UPS Ground 1-5 Business days for delivery.
*Note: Please check the tracking number for an update on the order. USPS Tracking can take up to 5 business days due to Covid.
USPS & DHL International Shipping Fees DO NOT include Duties and Taxes.
The customer is responsible for Duties and Taxes.
Postal Services have been experiencing longer delays for International deliveries.
Please allow 5-10 Business days to process depending on the volume of orders at that time. For custom orders it is an additional 10 Business days. For the Love of My Life Chain and Keeping Us Close Chain orders is an additional 7 Business days.
USPS International Priority 6-10 Business days for delivery. USPS Shipping does not include Handling and Custom Fees (Customs may ask for a fee depending on shipping address).
Here is a list of the countries that USPS temporarily suspended due to Unavailability of Transportation. Click Here: International Service Disruptions
DHL Express 2-6 Business days for delivery. (Customs may add additional fees depending on shipping address).
*Note: Please check the tracking number for an update on the order.
Customs may ask for additional fees. Customs will contact the customer and the customer is responsible to pay the additional fees.
LOST IN THE MAIL/ORDER NOT DELIVERED
We now offer Route package protection to help cover the cost of lost, damaged or stolen packages! This option is available at checkout.
An email notification will be sent to the customer of the Package Protection. If the customer needs to file a claim please respond to the email notification.
Customers that do not purchase the Package Protection and the package is lost, stolen, mail carrier delayed, or broken/damaged, DALMATA is not responsible to replace the item(s).
To cancel the order please CONTACT US within 24 hours of order placement. This does not guarantee a cancellation. If the order is not in pre-shipment status, we will gladly cancel the order and issue a refund.
If the order is in pre-shipment status or in transit we can not cancel the order.
UPDATING SHIPPING ADDRESS
Once an order has been submitted, the shipping address on the order will not be changed unless the customer contacts our Customer Support Team.
If you would like to update your shipping address, CONTACT US within 24 hours of order placement. If the order is in pre-shipment status or in transit, we are not able to update the shipping address.
If the order is sent and delivered to the incorrect shipping address, we are not responsible to replace the items.
If the order is sent back to our studio the customer is responsible for the Re-Shipment fees.
CHANGING ITEMS IN ORDER
If you need to add or change your order please CONTACT US within 24 hours of order placement. The order must be "unfulfilled" (has not been processed) to make any changes. We CAN NOT change the order once 24 hours have passed.
Please Note: If there are any issues on existing orders, our Support Team will contact the customer immediately. Resolving the issue may cause a delay in processing times. Thank you for understanding.