SHIPPING

 COVID-19 SHIPPING UPDATE 

We are still shipping and making your orders!

If you have any other questions or concerns related to Covid-19, this section is for you.

Are you still shipping orders?

Yes! We offer these services: USPS and for International - DHL. That being said, there have been some delays with the shipping services mentioned so bare that in mind when ordering that it may take longer than usual.

What precautions are being taken to make sure your team is safe?

Every team member who can stay home like our customer service team, is home. We have a small studio with a very small team who assembles your jewelry. Each member of the DALMATA team is practicing the utmost vigilance as they prepare each order as well as practicing all the recommended precautions from the CDC and Department of Health. 

If you have any other questions or concerns, we are here to aid them. Please CONTACT US.

We are all in uncharted territory and we appreciate the patience you've extended to us during this time. Thank you for supporting our small business.

DOMESTIC

Orders will be shipped within 24-48 Hours excluding weekends and Holidays. 

USPS Express 1-5 Business days for delivery. 

USPS Priority Shipping 1-3 Business days for delivery. USPS Priority Express 1-2 Business Days.

UPS Ground 1-5 Business days for delivery. 

*Note: Please check the tracking number for an update on the order. USPS Tracking can take up to 5 business days due to Covid.

No matter which Shipping Speed is selected, ALL ORDERS will have the same processing period. 

INTERNATIONAL

**Customers are Responsible for Duties and Taxes 

Orders will be shipped within 24-48 Hours excluding weekends and Holidays. 

Postal Services have been experiencing longer delays for International deliveries.

USPS International Priority 6-10 Business days for delivery. USPS Shipping does not include Handling and Custom Fees (Customs may ask for a fee depending on shipping address).

Here is a list of the countries that USPS temporarily suspended due to Unavailability of Transportation. Click Here: International Service Disruptions

DHL Express 2-6 Business days for delivery. (Customs may add additional fees depending on shipping address).

*Note: Please check the tracking number for an update on the order.
Customs may ask for additional fees. Customs will contact the customer and the customer is responsible to pay the additional fees. 

No matter which Shipping Speed is selected, ALL ORDERS will have the same processing period.

Pre-Order Items

Pre-Order Items will have a different shipping date. Please check the item descriptions on the website for details.

If there is a Pre-Order item in the order with non Pre-Order items, the Pre-Order item will not be shipped separately. The entire order will be shipped once the Pre-Order item is available. 

LOST IN THE MAIL/ORDER NOT DELIVERED 

We now offer Route package protection to help cover the cost of lost, or stolen packages! This option is available at checkout. 

An email notification will be sent to the customer of the Package Protection. If the customer needs to file a claim please respond to the email notification.

Please keep in mind there is a time frame which Route will not be able to process a claim. It is important to submit a claim as soon as possible.

If it has been passed Route's time frame, DALMATA is not responsible to replace, or issue a refund. 

Customers that do not purchase the Package Protection and the package is lost, missing item(s), stolen, damaged upon delivery, or mail carrier delayed. DALMATA is not responsible to replace or issue a refund for the item(s). 

ORDER CANCELLATION 

We CAN NOT Cancel or Change the item(s) or name/address on the order once the order has been placed. Please choose carefully and review order before purchasing.

Shipping Address

Once an order has been submitted, the shipping address on the order CAN NOT be changed.

If the order is delivered to the incorrect shipping address that is on the order, DALMATA is not responsible to replace the items or to issue a refund.

If the order is sent back to DALMATA due to insufficient address the customer is responsible for the Re-Shipment fees. 

CHANGING ITEMS IN ORDER

No CANCELLATIONS or CHANGES can be made to the item(s) or address once the order is placed. Please choose carefully and review order before purchase. 

 

Please Note: If there are any issues on existing orders, our Support Team will contact the customer immediately. Resolving the issue may cause a delay in processing times. Thank you for understanding.