We work directly with our suppliers that are all over the world, mainly China, Italy and USA. We ensure all materials are ethically made and sourced. We prioritize a strong relationship with all our suppliers that consists of transparency and integrity. We mainly use 314L Stainless Steel and .925 Sterling Silver. We will always state the materials used in the description of each item.

We sell polishing clothes for cleaning your jewelry. Typically .925 Sterling Silver will begin to oxidize over time especially if exposed to wetness of any kind, when this happens you can simply clean it off with a polishing cloth or use a liquid jewelry cleaner. As for Stainless Steel, it will not tarnish but it can get dirty so we recommend the polishing cloth for cleaning that as well. Here is a link to our polishing cloth: Polishing Cloth Please see our CARE TIPS Page for more information! 

Please contact info@shopdalmata.com to discuss minimums and pricing. We are currently taking wholesale orders.

Please email info@shopdalmata.com and kat@shopdalmata.com.

Once the order has been shipped an email notification will be sent with the tracking number. You will be able to track your order.

It depends on the mail carrier and shipping speed that is selected at checkout.

It will ship within 2 business days.

Mail carriers may have a delay in delivery service, the item(s) could be out of stock and waiting on components to arrive, or it can be a preorder item(s).

Once an order has been placed an email confirmation will be sent to you that will include the order number.

Once the order has been shipped an email notification will be sent with the tracking number. You will be able to track your order.

Please submit your inquiry on the Contact Page or contact our Customer Support Team at care@shopdalmata.com

Yes, once you are logged in you are able to change your information.

Your information is under the "California Consumer Privacy Act" you are welcome to opt out so your information is not shared to 3rd parties.

Click Here: Return Policy

Please submit your inquiry on our CONTACT Page or email us direclty at care@shopdalmata.com.

Once an order has been submitted we are unable to cancel or make any changes to the order due to our fast processing period.

Yes. Unless it says "FINAL SALE" in the description of the product.

Yes, once a return label has been issued you are able to check the tracking number Can I track my return? Yes, once a return label has been issued you are able to check the tracking number.

No it will not be refunded.

Once we receive the returned item(s) please allow 2-3 business days for the processing time period.

Please use new and padded packaging to secure item(s) when returning it back to us.

We offer Route Package Protection at checkout that assists in situations like this. You must submit a claim within 15 days from the delivery date: claims.route.com. If you did not purchase Route please contact our Customer Support Team at care@shopdalmata.com within 15 days from delivery date.

Yes, we offer one time exchanges for the same price value within 30 days of delivery. The item(s) must be in its original condition and in the same packaging. Our Customer Support Team will issue a return shipping label. This label must be used to return items. Customers are responsible for the new item(s) shipping fee.