Custom Items
Important Note: Please select Custom Items carefully since we are unable to make any changes to the order once it has been submitted.
SHIPPING POLICY
DOMESTIC
Custom Items processing times are 3-5 Business Days excluding Holidays and Weekends. Orders that have Custom and Non Custom items will ship within 3-5 Business Days.
USPS Express 1-5 Business days for delivery.
USPS Priority Shipping 1-3 Business days for delivery. USPS Priority Express 1-2 Business Days.
UPS Ground 1-5 Business days for delivery.
*Note: Please check the tracking number for an update on the order.
No matter which Shipping Speed is selected, ALL ORDERS will have the same processing period.
INTERNATIONAL
**Customers are Responsible for Duties and Taxes
Custom Items processing times are 3-5 Business Days excluding Holidays and Weekends. Orders that have Custom and Non Custom items will ship within 3-5 Business Days.
Postal Services have been experiencing longer delays for International deliveries.
USPS International Priority 6-10 Business days for delivery. USPS Shipping does not include Handling and Custom Fees (Customs may ask for a fee depending on shipping address).
Here is a list of the countries that USPS temporarily suspended due to Unavailability of Transportation. Click Here: International Service Disruptions
*Note: Please check the tracking number for an update on the order.
Customs may ask for additional fees. Customs will contact the customer and the customer is responsible to pay the additional fees.
No matter which Shipping Speed is selected, ALL ORDERS will have the same processing period.
RETURN POLICY
NO REFUNDS. We will offer a one time exchange for sizes only. No exchanges for Charms, Customized Requests, Engraving, and Photo items. If the item(s) is not sent back to us within 30 days we will cancel the return process or issue a charge for the items(s).
Our Customer Support Team will issue a return shipping label. This label must be used to return items. If label is not used, Dalmata is not responsible for return items.
We do not accept returns/exchanges for International orders.
EXCHANGES
Exchanges are a one time offer for sizes only. The customer will be responsible for the new item shipping fee. We will email the invoice.
We will email a return shipping label to return the item(s). You must return the item to us in the original condition. Please keep proof of purchase.
Once we receive the return item(s) and inspect it, the Customer Support Team will contact you in regards to the next step. If the item(s) is in good condition we will send the new item(s).
*Please allow 5-10 Business Days for Processing for the exchange.
LOST/DAMAGED/ORDER NOT DELIVERED
We now offer Route package protection to help cover the cost of lost, or stolen packages! This option is available at checkout. 
An email notification will be sent to the customer of the Package Protection. If the customer needs to file a claim please respond to the email notification.
Please keep in mind there is a time frame which Route will not be able to process a claim. It is important to submit a claim as soon as possible.
If it has been passed Route's time frame, DALMATA is not responsible to replace, or issue a refund.
Customers that do not purchase the Package Protection and the package is lost, missing item(s), stolen, damaged upon delivery, or mail carrier delayed. DALMATA is not responsible to replace or issue a refund for the item(s).